MTN no sympathy with covid 19

Please if possible dont make use of mtn they are the most usefully ,***********,and arrogant fools i have ever dealt with. My son activated his roaming before leaving SA , upon arrival he tried to use his phone but roaming was not activated as he was told in sa it would be. I tried to speak with mtn customer care here on his behalf as i am his spouse his not 21 yet after 2 days and speaking to several mtn people each one with a different story its still not activated, as he is in quarantine for covid 19 he is not allowed outside building so what the hell must he do? We as his parents and family are worried sick cause we cant communicate we dont know whats going on there