MTN No Statements No Contact Disgusting Service

I am utterly disgusted in MTNs lack of service. I have been trying to reach a resolution regarding my balance on my contract since last year, I was provided with a balance outstanding of R7793.31 in May 2022 and last week I was told my balance outstanding is R6959.00 and yet I pay an amount of R680.00 every month. Their reconciliation system is absolutely pathetic and any transfer that is done just sits in their bank account unallocated! I have been on Instagram with the social media team and was told to email *** - I emailed them 6 days ago to no avail!!! I was then told to dial 135 but I am not given the option to speak to a consultant and the call is ended. The fact that I am not receiving statements alone is a serious issue as it is a legal requirement. I will be taking the matter further should I not be contacted within the next 48 hours!