MTN no sim no answers - worse than the old Telkom

My name is Dr Terry Serebro. I am a GP and have been customer of MTNs for over 20 years. On Sunday the 9th of January 2022, I was ****** and my phone was ******. I called the MTN call centre to report the phone ******. I was told they needed to block the SIM card and phone. I was very specific and said I needed my phone and told the operator that I was going on Monday morning to do a sim swap. Her exact words were, “the store will reactivate the sim while you are there’. On Monday afternoon I went to the the Norwood Mall store and was told that the sim had been blocked and that he had put in a request to have it released. He told me the turnaround time was up to 24 hours.

I waited until the next day and went back to the store. I was told it hadn’t been cleared yet and that I needed to call the call centre, which I did - 3 times that day. Each time I was told a different story.

Tomorrow is day 4 without a phone. I have been back to the store 4 times today. The manager has tried to assist, but also keeps hitting a brick wall. No one can help and the store blames the call centre and the call centre blames the store.

As a doctor I need my phone 24/7. I get called and messaged every night. My patients are fed up as they cannot get hold of me in an emergency.

I am so desperate that I have asked my attorney to intervene.

Tomorrow is day 4 without my phone. I purchased a new phone on Monday thinking I would get my sim immediately. The phone is sitting on my desk rotting while MTN fob me off.

The service I have received is disgusting. I am suffering repetitional risk!