1 reviews | Active since Mar 2012
MTN - No signal, No service, No customer care
This is an email I sent to MTN (numerous departments at Head Office): After months of having bad signal ~ both voice and data (we have reported this numerous times!) we have now reached a point where doing business has become IMPOSSIBLE. The majority of our calls either get dropped or the signal is so bad that we cannot hear / be heard. This is not acceptable. I am letting you know that if the signal does not improve before the end of this month ALL our MTN contracts will be cancelled. Currently we have a Sharelink server, 3 ****les, 1 talk 500 and 2 MTN sky contracts. We have been loyal supporters of MTN for years now and we have not wanted to move to another service provider. We will however have no choice unless this problem is rectified immediately.We have spoken to neighbours to ensure that it was not just us...it is the entire Petervale area. Please contact me urgently to let me know when this will be resolved. <br> <br> All we have received are automated email responses. MTN clearly isn't able to provide coverage & they have NO idea about customer service.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly populate the below template list, and forward the completed mail to our Coverage hub on ***.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? Yes or No.
It is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly populate the below template list, and forward the completed mail to our Coverage hub on ***.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? Yes or No.
It is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***