WM
Wilna M

1 reviews | Active since Nov 2014

16 Dec 2016, 20:54

MTN NO SIGNAL!!!!!

<p>We recently moved to Vygeboom Durbanville and only then discovered that there is NO Mtn signal in that area. when i sit in my room my phone actually says "No Service"! this is so irritating coming from a area with no signal problems. This is a big problem for us because what if there is a emergency then we wont be able to use our phone. it only leaves us to end our contrant with Mtn and go to another service provider. is there any way Mtn can supply this area with a signal booster?? we really dont want to move to another service provider as we have been with mtn for 15years</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Dec 2016, 20:57
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Kindly populate the below template list and forward the completed mail to our Coverage Contact Centre hub on ***

Alternatively you can also contact them on number *** toll-free from an MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.

Subscriber name:
Mobile number/s experiencing the problem:
Subscriber’s alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:

Kind Regards
Siphumezo
REQ:***