MTN NO SHOW
<p>I am at a total dead end with MTN at the moment. My iPhone 7 plus 256gb went in for repair and to cut a long story short a new replacement handset voucher was issued and I was told to go to the store where I originally took out my contract. This is where the problem arrises. When one has to return to the original store of purchase. What if the contract holder moves to another area or even provence??.....It has been a week of frustrations since the voucher has been issued and still the store cannot tell me when stock is arriving from the MTN warehouse. I rely on my iPhone for my business/automation/banking etc. Not to mention my average spend with you guys every month could pay someones salary. It just feels like nobody cares. One very annoyed and upset ex client to be. </p> <p> </p> <p>UPDATE: Its been almost 2 weeks and sill no respose or word from MTN!!!!!!</p>
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MTN South Africa's replyOfficial
24 May 2017, 15:22Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
Zaid explained to me they have ordered the stock and the truck was high jacked last week, he informed me they have ordered again and are waiting for the stock to arrive he will keep you posted.'
The complaint has been sent to the regional MTN store managers to intervene as well they have escalated the the request to MTN own stores to assist with stock.
We will pass a goodwill credit for one month subscription fee for the inconvenienced caused on cell number ***, the subscription fee R699.00.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply24 May 2017, 15:22
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
Zaid explained to me they have ordered the stock and the truck was high jacked last week, he informed me they have ordered again and are waiting for the stock to arrive he will keep you posted.'
The complaint has been sent to the regional MTN store managers to intervene as well they have escalated the the request to MTN own stores to assist with stock.
We will pass a goodwill credit for one month subscription fee for the inconvenienced caused on cell number ***, the subscription fee R699.00.
Kind Regards,
Alice van der Merwe
Best regards,
's updateReviewer Update
25 May 2017, 07:16Hi Alice Thanks for the Feedback and the "Goodwill Credit" gesture. Much appreciated. However this still does NOT solve my problem..... Please advise ASAP when the replacement handset will be in Stock and or delivered as this is more important than credits at this point in time.
's update25 May 2017, 07:16
Reviewer Update
Hi Alice Thanks for the Feedback and the "Goodwill Credit" gesture. Much appreciated. However this still does NOT solve my problem..... Please advise ASAP when the replacement handset will be in Stock and or delivered as this is more important than credits at this point in time.
's updateReviewer Update
29 May 2017, 10:33Now heading into week 3 with absolutely no word from MTN regarding the replacement handset.
What is the Regional MTN Store Manager doing about this........
's update29 May 2017, 10:33
Reviewer Update
Now heading into week 3 with absolutely no word from MTN regarding the replacement handset.
What is the Regional MTN Store Manager doing about this........