MTN - NO SERVICE, WITH A SMILE!

Here is the history of my requests for itemised billing from MTN:<br> <br> Billing dispute lodged and acknowledged on 29 November 2015<br> Ref : ***<br> <br> Last week of November - three telephonic requests for itemised billing on 083 808<br> 11 December - e-mail to [Email Removed]<br> 17 December - e-mail to [Email Removed]<br> 17 December - email to [Email Removed]<br> 18 December - e-mail to [Email Removed] (MTN-direct store East Rand Mall)<br> 4 January - e-mail to [Email Removed] (Bandile Mthethwa)<br> 5 January - e-mail to [Email Removed] (Bandile Mthethwa)<br> 6 January - e-mail to [Email Removed] (Bandile Mthethwa) No response<br> <br> 17 December - Calls logged with reference number and person spoken to:<br> o *** - (Lusanda Bokwe)<br> o ***0<br> o *** - (Rehana Naran)<br> o *** - (Justin October)<br> o *** - (Matilda Dlamini)<br> <br> To this date, no itemised billing received! Everytime I renew the request I get a reference number and a promise that this will be resolved within three working days. It's been 43 calendar days since my initial request, which is 28 working days since I lodged a request for itemised billing and explanation