HL
Hein L
1 reviews | Active since May 2013
19 May 2015, 19:39
MTN no service- Vote with your custom Boycot MTN
Since I have entered into data contract I have not received the invoices as requested. Not by mail nor by email bar February 2015- after I visited the branch.<br> My contract was entered into on the basis that on production of invoice I will be reimbursed<br> <br> made contact with Cradlestone shop<br> Phoned the customer care on countless occations last was 23 april and tonight. ref no Ngobile Khoza Ref *** and emailed customer service Ref no [#***1] on 7 May 2015.<br> <br> Asked to be escalated to team leader Lindy Ngcobu- nqobile refused.<br> <br> I wish to end contract. - out of pocket close to R3500 and hundreds of rand call charges on Vodacom phone.
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MTN South Africa's replyOfficial
26 May 2015, 16:49Hello judgedred,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand this can be frustrating. On checking on your account all is set correctly and your invoices are being delivered to your email address as requested, do check your spam and junk mail folders as well for this. Also do use the MTN Active self-help option to retrieve your statements, link is: https://goo.gl/LVgfV8.
In regards to cancellation, contract expires on the 2016-09-05, if it is to be cancelled now early termination fees are to be charged, do advise us on this.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand this can be frustrating. On checking on your account all is set correctly and your invoices are being delivered to your email address as requested, do check your spam and junk mail folders as well for this. Also do use the MTN Active self-help option to retrieve your statements, link is: https://goo.gl/LVgfV8.
In regards to cancellation, contract expires on the 2016-09-05, if it is to be cancelled now early termination fees are to be charged, do advise us on this.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply26 May 2015, 16:49
Official
Hello judgedred,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand this can be frustrating. On checking on your account all is set correctly and your invoices are being delivered to your email address as requested, do check your spam and junk mail folders as well for this. Also do use the MTN Active self-help option to retrieve your statements, link is: https://goo.gl/LVgfV8.
In regards to cancellation, contract expires on the 2016-09-05, if it is to be cancelled now early termination fees are to be charged, do advise us on this.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand this can be frustrating. On checking on your account all is set correctly and your invoices are being delivered to your email address as requested, do check your spam and junk mail folders as well for this. Also do use the MTN Active self-help option to retrieve your statements, link is: https://goo.gl/LVgfV8.
In regards to cancellation, contract expires on the 2016-09-05, if it is to be cancelled now early termination fees are to be charged, do advise us on this.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***