MTN - NO SERVICE VIA TELEPHONE

<p>I was eligable for a upgrade and the MTN call centre phoned me to help me upgrade via telephone. Everything went great, until I had to recieve my new phone (which I still haven't received).</p> <p>The confirmed with me via telephone that my phone would be delivered on 10/03/2017 at 16:00 as that was the only available time I could be home to receive the phone, after sending 3 confirmation messages and to remind me to have my documents available, nobody showed up to deliver my phone or even phoned me to tell me they wouldn't be able to make the delivery.</p> <p>On Monday (13/03/2017) I received a call to confirm my address, as the delivery guy said on Friday that my address was incorrect, which was correct on the system as I confirmed my address twice before and again when asked to confirm.</p> <p>The lady then assured me that my phone would be delivered today (14/03/2017), before 17:00. I have not yet received my phone or any futher calls to tell me that the phone will not be delivered.</p> <p>I am very upset because if I had went directly to my local MTN Store I would have had my phone already. The service MTN provides telephonically is very poor and I will not be using it again. </p>