1 reviews | Active since Sept 2012
MTN - No service to speak of
<p>We have been for about four months trying to cancel a contact that is now a month to month contact and no one can help. The store tells you to call retentions and no one answers their phone. How can you go about this. Its shocking. Ill never take up another contact with them. </p>
Thank you for your post.
We acknowledge the receipt of your complaint.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***8
Thank you for your post.
We acknowledge the receipt of your complaint.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***8
It was cancelled today. Many Thanks. It is sad that you have to go to social media to get good service and fustrating that your store are not empowered to help you as the customer.
It was cancelled today. Many Thanks. It is sad that you have to go to social media to get good service and fustrating that your store are not empowered to help you as the customer.