CV
Chris V
1 reviews | Active since Aug 2010
17 Jul 2015, 10:49
MTN NO SERVICE - OVER CHARGE ON ACCOUNTS
I have been over billed (R4300), and despite all my email and telephonic attempts to have this resolved since 11th June - I am still suspended, left waiting... and now receiving text message threats of legal action. Apparently being a customer for 16 years means nothing! Poor Service. Poor Support.
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Replies (1)
MTN South Africa's replyOfficial
17 Jul 2015, 15:41Hello orilon,
Hi Chris
I am so sorry to hear about your unfortunate experience. I does seem at first glance that this could be a data billing issue, however I need to escalate your mail to our Billing department to investigate and get a consultant to contact you directly .
I am sure they will be in contact shortly
Kind Regards
Larissa Meacher
Complaints Management Team
Hi Chris
I am so sorry to hear about your unfortunate experience. I does seem at first glance that this could be a data billing issue, however I need to escalate your mail to our Billing department to investigate and get a consultant to contact you directly .
I am sure they will be in contact shortly
Kind Regards
Larissa Meacher
Complaints Management Team
MTN South Africa's reply17 Jul 2015, 15:41
Official
Hello orilon,
Hi Chris
I am so sorry to hear about your unfortunate experience. I does seem at first glance that this could be a data billing issue, however I need to escalate your mail to our Billing department to investigate and get a consultant to contact you directly .
I am sure they will be in contact shortly
Kind Regards
Larissa Meacher
Complaints Management Team
Hi Chris
I am so sorry to hear about your unfortunate experience. I does seem at first glance that this could be a data billing issue, however I need to escalate your mail to our Billing department to investigate and get a consultant to contact you directly .
I am sure they will be in contact shortly
Kind Regards
Larissa Meacher
Complaints Management Team