MM
Magda M

1 reviews | Active since Nov 2015

07 Dec 2015, 07:52

MTN no service no payment!!!!!!

Dear Lawyers MTN, <br> It is with great unhappiness that I see that you have ended my contract on 4 Nov via your lawyers and charged me with the amount of R9000 for a contract that I did not have any service from after 12 YEARS on this contract. My issues started in Dec 2014 when you took over when I suddenly started getting bills double and it just escalated from there.<br> Call after call was closed and even a half day visit to your offices in Menlyn did not resolve anything and simply closed and even deleted of your system. Mpho at Menlyn confirmed that my data usage was NOT out of bundle and that the excessive charges was CLEARLY NOT from my number eventhough it was billed to my number screenshots to proof.<br> I kept on complaining while MTN was on strike and was told by a technician LYLE CALL No *** (2 June - 48 minutes) that there were data being charged to customers numbers that were not used by them. He said that MTN found that people inside are charging data to customers accounts and that it was under investigation. My phone has been blocked since 2 June. <br> You have NO INTEREST in helping your loyal customer resolve YOUR mistakes and I will NOT pay this bill.

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Dec 2015, 09:53
Official
Hello MaggsMania,

We are truly sorry for the inconvenience caused and for the breakdown in service experienced.

Kindly note that we have now escalated your complaint directly to our Legal Department's Management Team as the account has been deactivated and handed over. We've requested that you be contacted directly on the alternative number provided.

Regards
Tim
MTN Complaints Management Team: REQ:***