AF
Adrian F
1 reviews | Active since Aug 2014
20 Apr 2015, 12:56
MTN - No Service! No Feedback! Just Disconnect
I have been a loyal customer of MTN for well over 15 years and I am coming to realise that loyalty means NOTHING these days. Last week MTN suspended my service, saying that I was in the arrears
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MTN South Africa's replyOfficial
05 May 2015, 09:54Hello AFish,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused the account and see that the line was reconnected. A payment of R500.00 was missing and was then allocated to the account on the 22nd of April 2015.
Currently your invoice dated the 11th of April is outstanding. The amount due was R641.22 but the credit of R118.14 that was available brought down the amount to R537.58 that is now payable by yourself.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused the account and see that the line was reconnected. A payment of R500.00 was missing and was then allocated to the account on the 22nd of April 2015.
Currently your invoice dated the 11th of April is outstanding. The amount due was R641.22 but the credit of R118.14 that was available brought down the amount to R537.58 that is now payable by yourself.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply05 May 2015, 09:54
Official
Hello AFish,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused the account and see that the line was reconnected. A payment of R500.00 was missing and was then allocated to the account on the 22nd of April 2015.
Currently your invoice dated the 11th of April is outstanding. The amount due was R641.22 but the credit of R118.14 that was available brought down the amount to R537.58 that is now payable by yourself.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused the account and see that the line was reconnected. A payment of R500.00 was missing and was then allocated to the account on the 22nd of April 2015.
Currently your invoice dated the 11th of April is outstanding. The amount due was R641.22 but the credit of R118.14 that was available brought down the amount to R537.58 that is now payable by yourself.
Regards
Tim
MTN Complaints Management Team: REQ:***