MTN - No Service Help
Hi,
I cannot get hold of MTN Technical support at all.
Been 2 days now.
How does one go about getting service from MTN.
I have 10GB of Data and my phone says i do not have funds, ***???
Regards Tyrone Lu****
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
13 Nov 2018, 07:35 Good day Tyrone Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I have checked the number, you currently have 6kb of data.
Please can you check your balance on the MTN App or *136*1# to view your full balances.
Rest assured, it is not our intention to displease you.
Warm Regards Dinesh Kowlasar Complaints Management Team
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I have checked the number, you currently have 6kb of data.
Please can you check your balance on the MTN App or *136*1# to view your full balances.
Rest assured, it is not our intention to displease you.
Warm Regards Dinesh Kowlasar Complaints Management Team
Best regards,
MTN South Africa's reply13 Nov 2018, 07:35
Official
Good day Tyrone Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I have checked the number, you currently have 6kb of data.
Please can you check your balance on the MTN App or *136*1# to view your full balances.
Rest assured, it is not our intention to displease you.
Warm Regards Dinesh Kowlasar Complaints Management Team
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I have checked the number, you currently have 6kb of data.
Please can you check your balance on the MTN App or *136*1# to view your full balances.
Rest assured, it is not our intention to displease you.
Warm Regards Dinesh Kowlasar Complaints Management Team
Best regards,
's updateReviewer Update
13 Nov 2018, 09:43I have 8.81 GB
which only expires the 15 November 2018.
Please advise.
's update13 Nov 2018, 09:43
Reviewer Update
I have 8.81 GB
which only expires the 15 November 2018.
Please advise.
MTN South Africa's replyOfficial
14 Nov 2018, 11:15Good day Tyrone Lu****
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you. Upon further investigation we have picked up that the balance you see is for the "entertainment pass" (promotional data) that you received for your upgrade. This was allocated on the 15.10.2018 , it allows you to connect to social media platforms. Each platform has allocated data that would add up to 14gigs.I see that you have been using the promotional data. You may have tried to connect to a site that does not fall under "entertainment pass (promo data)" thus the error message.
Please contact customer care on 135 for further explanation regarding the "entertainment pass" (promotional data).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you. Upon further investigation we have picked up that the balance you see is for the "entertainment pass" (promotional data) that you received for your upgrade. This was allocated on the 15.10.2018 , it allows you to connect to social media platforms. Each platform has allocated data that would add up to 14gigs.I see that you have been using the promotional data. You may have tried to connect to a site that does not fall under "entertainment pass (promo data)" thus the error message.
Please contact customer care on 135 for further explanation regarding the "entertainment pass" (promotional data).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply14 Nov 2018, 11:15
Official
Good day Tyrone Lu****
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you. Upon further investigation we have picked up that the balance you see is for the "entertainment pass" (promotional data) that you received for your upgrade. This was allocated on the 15.10.2018 , it allows you to connect to social media platforms. Each platform has allocated data that would add up to 14gigs.I see that you have been using the promotional data. You may have tried to connect to a site that does not fall under "entertainment pass (promo data)" thus the error message.
Please contact customer care on 135 for further explanation regarding the "entertainment pass" (promotional data).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you. Upon further investigation we have picked up that the balance you see is for the "entertainment pass" (promotional data) that you received for your upgrade. This was allocated on the 15.10.2018 , it allows you to connect to social media platforms. Each platform has allocated data that would add up to 14gigs.I see that you have been using the promotional data. You may have tried to connect to a site that does not fall under "entertainment pass (promo data)" thus the error message.
Please contact customer care on 135 for further explanation regarding the "entertainment pass" (promotional data).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,