MTN - NO SERVICE FOR CUSTOMERS
<p>Hi. Trying to get our contract sorted out eversince Black Friday. Its been 19days and still we have not received any good news because "we have a backlog". HOW LONG COULD THIS POSSIBLY TAKE??? Each time we are requested to provide 1 additional document (only because the original documents are outdated because of the poor turn around time on the service. MTN HELP!!!! We are leaving on holiday and need the new phone and contract!!! #MTNpleaseperform #MTNpoorperformance #MTNlackofservice #MTNbacklogged #MTNblackfridaybummer</p>
Good day Rojean Hanekom,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Rojean Hanekom,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Hi
NOTE that as we have been told several times telephonically, the store is UNABLE to help us and it is something that should be sorted out on the MTN servers. By escallating it to the "store management" will not be helpful UNLESS the store staff was giving us incorrect information that is even more disturbing. ALL WE WANT IS THE CONTRACT TO BE SORTED OUT and the expected service provided. WAITING 20 DAYS IS RIDICULOUS. If you have a backlog, sort it out, if you are understaffed, employ more staff, but seriously, MTN cannot have contracts available but unable to deliver to the clients - thats extremely pathetic. #MTNPoorService #MTNwaitingOnFeedback #MTNneedAssistance
Hi
NOTE that as we have been told several times telephonically, the store is UNABLE to help us and it is something that should be sorted out on the MTN servers. By escallating it to the "store management" will not be helpful UNLESS the store staff was giving us incorrect information that is even more disturbing. ALL WE WANT IS THE CONTRACT TO BE SORTED OUT and the expected service provided. WAITING 20 DAYS IS RIDICULOUS. If you have a backlog, sort it out, if you are understaffed, employ more staff, but seriously, MTN cannot have contracts available but unable to deliver to the clients - thats extremely pathetic. #MTNPoorService #MTNwaitingOnFeedback #MTNneedAssistance