MTN - No service for cancellations

I am highly dissapointed with the service received from MTN! I have been with MTN since 2013 with no issues, now i want to cancel one of my MTN contracts and have been put through hell just to do so!

I first tried contacting 135 numerous times. once I get through to a consultant they take my details and put me through to the cancellation department. I then wait 15min on hold waiting for a consultant to answer. Each time I call again I spend another 15min waiting for the cancellation department. I cannot wait on the line for someone to answer. I have work and a job to do myself.

Since i got no success there, i went to the MTN store at Cape Gate and got told they do not do cancellations in store and i must call 135. I informed the consultant that i tried this numerous times with no joy, they then gave me the retention's email address.

I sent them a email and included the MTN complaints department on Monday 30 Aug. I got a automated response to say they will be on contact within 24 hours. I am still waiting for the team to respond however in the automated response it states the retention team does not complete cancellations via email!!

This is ridiculous and really upsetting the level of customer service I have gotten. If the contract is not cancelled before the cutoff of the next debit order date i will block the debit order as i have now tried numerous ventures to try and cancel.