MTN no service during loadshedding

I have been having problems with MTN signal and data in the East London area especially Berea. During loadshedding we have no signal and no use of data. I have logged many “tickets” as mtn calls it, and when I phone back the ticket is apparently resolved, to not make mtn look bad. I had a call from someone in December 2022 and I invited him for a cup of coffee during loadshedding so that he can experience our issue. I was blocked thereafter. I got hold of a “supervisor” and she told me the guy dealing with it is on leave and that he will contact me as soon as it’s done. I’m still waiting. I do understand the challenges with loadshedding and am understanding to a point. I can get a 100 people to confirm what I’m saying now. When will this be resolved. I invite anyone from mtn for a cup of coffee during loadsheding and maybe then it will get through to them. Our subscription per month remains the same. If I can’t perform due to loadsheding in my bussines , I don’t get paid. I stood in the Spar trying to pay with my phone and it didn’t work , so a conversation among other shoppers started, and they all experienced the same thing. I hope this message is not for nothing. *** is my ticket number. I phoned this morning and it was supposedly resolved. NOT You can pick up on my ticket number ***. I am however not holding my breath.