1 reviews | Active since Jan 2016
MTN: NO Service delivery but I must pay!!
<p>In March 2016 we moved into a new house in Rustenburg. We requested MTN to assist with installation of a signal booster. Upon them arriving the technician said our old booster was out of date and a new one was installed and configured. We had never acquired 3G on this booster. Since Sept 2016 we barely get EDGE connectivity and calls drop at my house. We have 3 contract phones and a data line by MTN.</p> <p>on 19 December I called Customer Care who said they would elevate and gave me reference with a number to call MTN Coverage the next day and follow up. Due to Public Holidays I called MTN Coverage on 23 December and they were not aware of anything. I explained my utter dissatisfaction with the so called MTN service delivery as my contract states that they will deliver connectivity.</p> <p>Eventually after 3 calls to MTN Connectivity that day my frustration was at it worst as this is the exact example of a Service Provider not providing service, and my calls dropping. I cannot even open a whatsapp message. I received a reference ********** and was told that due to public holidays it may take a week or two.</p> <p>I called again last week to no avail, the technical department would be scheduling the complaints.</p> <p>Absolutely nothing has been done regarding this and in the meantime it has me to open a data contract at Vodacom to be able to communicate in our household.</p> <p>This pure and utter disgust from MTN, why am I paying over R2250 per month to them for no service availability!!</p> <p>I want to be refunded my last three fees and my contracts transferred to vopdacom at MTN cost!! This is ridiculous, I am paying for now connectivity or calls with MTN.</p>
Once again a clear indication of poor service delivery, no response within a week!! but if you do not pay 1 day...
Once again a clear indication of poor service delivery, no response within a week!! but if you do not pay 1 day...
MTN there is no such thing as assistance.
who is going to cover my cots for the past two months on my MTN contracts and for the future, not to mention the additional data contract with the competition we had to take out just to be in a position to utilise data at home?
This is completely unsatisfactory.,....cancel my contracts and credit me my wasted funds for the past few months payments from September.
MTN there is no such thing as assistance.
who is going to cover my cots for the past two months on my MTN contracts and for the future, not to mention the additional data contract with the competition we had to take out just to be in a position to utilise data at home?
This is completely unsatisfactory.,....cancel my contracts and credit me my wasted funds for the past few months payments from September.
Dear MTN...
I tried in vain yesterday (monday 27/2) to resolve this further but as usual no way forward.
I called "coverage" to speak to Alice van der Merwe, no-one know who you are and where to get hold of you, because you do not leave contact information. Upon giving my reference number the online consultant Vhulenola informs me that it is MY fault it is not sorted because the tech consultant did try contact me on 06 Feb but had no answer, ...so this is how it works that your cellular service provider contacts you and you do not answer so 21 DAYS LATER the service provider has not attemoted again to contact you to resolve the matter...but I get 2 calls in a week to upgrade!!
So I call cutsomer care to cancel my contracts, but this consultant tells me I cannot cancel and request a refund the service provider will need to submit to a committee to review and decide if I can cancel. Paying over R2000pm for utterly poor service is BREACH OF CONTRACT!! which YOU MTN are breaching...POSITIVE MALPERFORMANCE if you want legal term!! The reference to this call by the way is ********** 70 and please do listen to the call, because if you pay your municipal bill in full but your water and electricity supply is throttled that you only can supply 1/2 shower and one kettle of water a day and only enough electricity to boil that one kettle a day for over R2000pm you will not be happy and complain!!
I have not paid my MTN this month and arranged to pay 17 March, and I will not pay further as you MTN owe me the following:
My contract ( ********** 044, ********** 55 and data line) approx R1800pm x 4 = R7,200 (since not having single availability) and my sons contract ********** approx R350pm x 4 = R1,400 thus R8,600 which is enough to finish my contract with you, BUT I WANT MY MONEY BACK
I challenge you MTN to prove to me why I should NOT cancel and this further within 72hours from now (therefore before end of business Thursday!! And do not put me through to so called "CUSTOMER CARER" who cannot assist me!!
Dear MTN...
I tried in vain yesterday (monday 27/2) to resolve this further but as usual no way forward.
I called "coverage" to speak to Alice van der Merwe, no-one know who you are and where to get hold of you, because you do not leave contact information. Upon giving my reference number the online consultant Vhulenola informs me that it is MY fault it is not sorted because the tech consultant did try contact me on 06 Feb but had no answer, ...so this is how it works that your cellular service provider contacts you and you do not answer so 21 DAYS LATER the service provider has not attemoted again to contact you to resolve the matter...but I get 2 calls in a week to upgrade!!
So I call cutsomer care to cancel my contracts, but this consultant tells me I cannot cancel and request a refund the service provider will need to submit to a committee to review and decide if I can cancel. Paying over R2000pm for utterly poor service is BREACH OF CONTRACT!! which YOU MTN are breaching...POSITIVE MALPERFORMANCE if you want legal term!! The reference to this call by the way is ********** 70 and please do listen to the call, because if you pay your municipal bill in full but your water and electricity supply is throttled that you only can supply 1/2 shower and one kettle of water a day and only enough electricity to boil that one kettle a day for over R2000pm you will not be happy and complain!!
I have not paid my MTN this month and arranged to pay 17 March, and I will not pay further as you MTN owe me the following:
My contract ( ********** 044, ********** 55 and data line) approx R1800pm x 4 = R7,200 (since not having single availability) and my sons contract ********** approx R350pm x 4 = R1,400 thus R8,600 which is enough to finish my contract with you, BUT I WANT MY MONEY BACK
I challenge you MTN to prove to me why I should NOT cancel and this further within 72hours from now (therefore before end of business Thursday!! And do not put me through to so called "CUSTOMER CARER" who cannot assist me!!
We have had the technician out, who changed the "booster" and agreed signal was poor and told me to test it out. No go after 24hours I contacted him back and informed hiom that it is still poor. I followed every instruction from him to the cancellation process including submitting his emails to the store I submitted the cancellation request.
I must hand back my devices and pay in etc etc etc, only to find that MTN has cancelled my cancellation request and had to resubmit the cancellation request.
now MTN is requesting a letter from the technician...Lucky is his name. WHY MUST I GET THE LETTER FROM HIM WHEN HE HAS SENT ME THE DAMN EMAIL.
MTN GET YOUR ACT TOGETHER!!! but I still get my line suspended because I do not pay my account, HOW DO YOU PAY AN ACCOUNT AND GET 10% SERVICE???
We have had the technician out, who changed the "booster" and agreed signal was poor and told me to test it out. No go after 24hours I contacted him back and informed hiom that it is still poor. I followed every instruction from him to the cancellation process including submitting his emails to the store I submitted the cancellation request.
I must hand back my devices and pay in etc etc etc, only to find that MTN has cancelled my cancellation request and had to resubmit the cancellation request.
now MTN is requesting a letter from the technician...Lucky is his name. WHY MUST I GET THE LETTER FROM HIM WHEN HE HAS SENT ME THE DAMN EMAIL.
MTN GET YOUR ACT TOGETHER!!! but I still get my line suspended because I do not pay my account, HOW DO YOU PAY AN ACCOUNT AND GET 10% SERVICE???
Now MTN wants me to pay for devices or return then bnefore cancelling, but I AM STILLING FULL PRICE FOR NOW SERVICE!!! COME ON mtn
Now MTN wants me to pay for devices or return then bnefore cancelling, but I AM STILLING FULL PRICE FOR NOW SERVICE!!! COME ON mtn
MTN still not assisting here!
I have managed to cancel my contracts with a major effort and resubmitting information twice.
Now I am expected to pay for the period of poor service from December 2016 to date, I have paid my monthly dues as a good citizen, but they do not want to re-imburse me, not even for 1 month, where I had to take out an alternative data contract with another service provider since December in order for me to contininue business as normal.
This cost is R500 per month, therefore I demand a reimbur*****t/credit from MTN of at least 6 x R500 (6 months fees) on my account, including the final two months after technician was there and letter received monthly contract fees of the three lines cancelled (approx R1700.00 per month x 2 = R3,400)
Therefore, MTN I am demanding some re-imbur*****t for poor service delivery and arrogance when trying to cancel my contracts after submitting the necessary information, and having to re-submit, as well as paying my monthly subscription for peiods where I could barely utilise it!!
A TOTAL OF R6,400.00 is what it cost ME due to "service provider" negligence and inability to supply service!!
UNNACCEPTABLE
MTN still not assisting here!
I have managed to cancel my contracts with a major effort and resubmitting information twice.
Now I am expected to pay for the period of poor service from December 2016 to date, I have paid my monthly dues as a good citizen, but they do not want to re-imburse me, not even for 1 month, where I had to take out an alternative data contract with another service provider since December in order for me to contininue business as normal.
This cost is R500 per month, therefore I demand a reimbur*****t/credit from MTN of at least 6 x R500 (6 months fees) on my account, including the final two months after technician was there and letter received monthly contract fees of the three lines cancelled (approx R1700.00 per month x 2 = R3,400)
Therefore, MTN I am demanding some re-imbur*****t for poor service delivery and arrogance when trying to cancel my contracts after submitting the necessary information, and having to re-submit, as well as paying my monthly subscription for peiods where I could barely utilise it!!
A TOTAL OF R6,400.00 is what it cost ME due to "service provider" negligence and inability to supply service!!
UNNACCEPTABLE
I DEMAND A REFUND OF R6,400.00 FROM MTN!!
as mentioned, MTN you are guilty of Positive Malperformance and I will not stand for that.
I DEMAND A REFUND OF R6,400.00 FROM MTN!!
as mentioned, MTN you are guilty of Positive Malperformance and I will not stand for that.