MTN - No "Service Champions" , only voice prompts

MTN have decided to suspend my contact number without attempting to make any contact with me.

I have downgraded my contract in September via their contact September, effective end October 2020. At the end of Oct MTN had charged me without effecting the downgrade. I called and waited 45 mins and then the call was cut. I reversed the charge accordingly. And still no contact.

Same at the end of Nov 2020. And I cannot speak to anybody in the call centre despite waiting almost an hour on the phone to speak to a "Service Champion".

I have been an MTN Customer for 15 years with the same contact number. Now that number has been suspended without a single attempt by MTN to contact me.

I have been to MTN Kyalami and I was told that I need to request for a call recording of my conversation and they cannot help me further. So I cannot sort this out in-store and clearly MTN do not contact their customers.

Does MTN understand that once a number is suspended, it can ruin a person's day-to-day functioning, especially if I have no other contact number?

I am not a bad paying customer. I am disputing the charge. Please can you unblock my contact number so and get back to me with a call recording????

Reference Number: ***

Unfortunately if MTN do not respond then I will definitely consider another SP because this service and MTN's inability to contact me in Oct or Nov is appalling service???