MTN- NO SERVICE!

Non-existent customer service! After more than 10 years with MTN, i am appalled by the level of service(or rather lack thereof!) received from the consultants over the last three months. At least twice in a month my service was suspended and no one could actually tell me why. The only feedback received was that the account was in arrears, although payments are made on a monthly basis. When i asked when no payments were received, they could not tell me or even what the outstanding amount was! Friday, 24 August 2020, i was finally informed by a consultant that MTN has moved over to a new "system" and that the payments reflect on the old system but not the new one. She subsequently logged a ticket to have the matter resolved within 24 hours. I called back 4 days later and was told that the ticket is still open and to wait for an sms alerting me that the matter has been resolved! No timeline was given by this consultant. When i demanded that someone should assist me right away, he cut the call! Is this how you show customer service? In the meantime i am inconvenienced! CAN SOMEONE PLEASE ASSIST ASAP!