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Craig H
1 reviews | Active since Dec 2009
05 Jun 2015, 14:16
MTN - No Service but take your money every month
We went to there Head Office to lodge a Complaint (Ref *** and ***) on 16 May 2015 - We have had NO Feedback on these complaints.<br> We are unable to call the Call Centre the line just disconnects....When we try and call some numbers (eg. Vodacom etc )the call just does not connect<br> My Daughter is on a contract and receives Airtime and Data every month...for the last two months there is NOTHING....But the Debit orders keep going off and payment is made to MTN and this is the Service we get<br> <br> Pay up and don't expect to receive a service !!!<br> <br> Time to change to another Service Provider !!!
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MTN South Africa's replyOfficial
12 Jun 2015, 09:57Hello craig1974,
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that request REQ:*** was resolved and a credit of R117.99 incl. VAT was approved for your account.
The other request (REQ:***) is still pending. We've been experiencing high volumes of data validation requests. An SMS notification will be sent to the number in question was resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that request REQ:*** was resolved and a credit of R117.99 incl. VAT was approved for your account.
The other request (REQ:***) is still pending. We've been experiencing high volumes of data validation requests. An SMS notification will be sent to the number in question was resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply12 Jun 2015, 09:57
Official
Hello craig1974,
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that request REQ:*** was resolved and a credit of R117.99 incl. VAT was approved for your account.
The other request (REQ:***) is still pending. We've been experiencing high volumes of data validation requests. An SMS notification will be sent to the number in question was resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that request REQ:*** was resolved and a credit of R117.99 incl. VAT was approved for your account.
The other request (REQ:***) is still pending. We've been experiencing high volumes of data validation requests. An SMS notification will be sent to the number in question was resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***