MTN - NO SERVICE AT ALL - ***** customers money

MTN – NO SERVICE AT ALL, EXTREAMLY DISSAPOINTED, *****ing customers money! I’ve done an upgrade on 2021-01-13 on my MTN contract for Apple iPhone 12 PRO MAX 512GB on the Made For Business LC which includes 13GB ANYTIME DATA, 750 All-Net minutes and 700 SMS @ R2019.00 per month, Pacific Blue that was done via email to a Walter Mzolo, and my debit order went off on the 25th for the new upgrade. Only to found out that on the 1st February I can no longer made phone calls as I do not have any minutes to make any calls. I emailed him on 1st February and Walter reply that my package was incorrect captured for my upgrade and that he escalated the matter. I just want to bring under your attention that I’ve never ran out of airtime before, so it is really impossible. On the 2nd my airtime was still not rectify, that after my debit order went off for the package that I upgrade, so I did not owe MTN a single cent….. I then received a SMS from MTN, “credit limit is R3100 and I have exceeded my credit limit by R3100� Again I emailed Walter, as I did not get hold on his cellphone as well on the landline. On the 3rd I still did not have my handset as well my new airtime minutes was not loaded and rectified. By this time I made 3 calls on the MTN customer line with no success and every person stated that they will escalate the matter. I’ve even sent an email to customer services, with no reply or assistance yet. On Wednesday afternoon I went to MTN Village Mall Hartbee****rt with my problem. The answer that I got was they cannot assist me as it was no longer in the 7 days window period and it is only MTN customer service that can assist me. I told him that I’ve paid for minutes and the MTN owe me it is not as if I owe MTN. I got a simple answer of “Do a top-up on your airtime and you will be able to made calls� I was nearly through the roof, what on earth…….. “ MTN owe me,,,, I really thought that it was easy to assist a person with a problem but no, every time escalated to a supervisor and nothings been done….. Why is there a MTN in a mall and they cannot assist a person. Well it is today 5th February 2021 still no airtime updated as well as a phone (23days). Because guess, the courier company DSV can only deliver to me in person and not to my residential address were my husband can received the phone. That after I made arrangements with MTN Walter Mzolo so that my husband can received my instrument. Tuesday 3rd they phone me again and said they will deliver at 09:00 the following day, and I am still without a phone. In today’s life with technology and they can only deliver a phone to you in person and not to a family member after I’ve given all his details to them…….. Yes it is the new norm that people working from home, but I am working in a rural area. What happened about walking the extra mile or do a little bit of effort, but it seems MTN can take your money very quickly but cannot rectify their employee mistake. Disciplinary actions should be taken against him. I am a frustrated person and don’t know who can assist me as I thought it’s easy to rectifies ones mistake, but NO its seems it is a mission to rectify a mistake. Mail. #MTN #BADSERVICEMTN #NOMTN #NOSERVICEMTN #DSV #DSVBADSERVICE #DSVNOSERVICE #HELLOPETER.COM #HELLOPETERCOM