1 reviews | Active since Jul 2015
MTN - No service and lies
<p>I have reported coverage problems in 2015, escalated through MTN coverage, eventually reported on HelloPeter to which MTN responded apologetically, but still did absolutely nothing despite explicit promise to contact me. More escalations, even through one of their own employees who also escalated to MTN Coverage, but again to no avail. Why am I not surprised? At least I cannot complain about their service as there is no service.</p>
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
regards
Angela
REQ:***
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
regards
Angela
REQ:***