1 reviews | Active since Nov 2015
MTN NO SERVICE
<p>Mtn has the worst service I have ever experianced, I did not receice my monthly data this month, I have been phoning them since 15/11/2016 every day, which takes more then half an hour to explain this, every time I get a referance no. I now have 5 an nobody does anything, I am paying for a service that is non existant. I have now had ENOUGH!!!!!!! They cannot help me and there is nothing I can do all they are interested in are the payments</p>
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
So after another 3 calls and another 3 ref. numbers I was told that nothing had been done yet, I called today 23/11/2016 again and spoke to Siphiwe Phungula to cancell my contract, I have kept by my word and payed my account every month but MTN hasn't kept theirs, so I will expect MTN to wait for their money like I have been expected to wait for my data, and like me there will be nothing they can do about it!!!!!!!!. Last ref. SMC/ ********** 7722.
So after another 3 calls and another 3 ref. numbers I was told that nothing had been done yet, I called today 23/11/2016 again and spoke to Siphiwe Phungula to cancell my contract, I have kept by my word and payed my account every month but MTN hasn't kept theirs, so I will expect MTN to wait for their money like I have been expected to wait for my data, and like me there will be nothing they can do about it!!!!!!!!. Last ref. SMC/ ********** 7722.
Another day later Mtn has still not rep**** and still not given me my data I am paying for. All customer services are doing is sending notes and nobody is doing anything else, its almost time for my next data bundle but I suppose I wont be getting that either. I am studying online and will not be able to do my last exam, so the bill for my re write will be going to MTN the worst service provider ever, what must a person do to wake them up!
Another day later Mtn has still not rep**** and still not given me my data I am paying for. All customer services are doing is sending notes and nobody is doing anything else, its almost time for my next data bundle but I suppose I wont be getting that either. I am studying online and will not be able to do my last exam, so the bill for my re write will be going to MTN the worst service provider ever, what must a person do to wake them up!