MTN no service 3 days after simswop

<p style="background-color: #ffffff; color: #555555;">My iPhone got ****** on 5 May 2016. After trying to search for it on Internet without success, I blacklisted the phone and requested a sim swop at 15:00 at MTN Brooklyn Square. I phoned call Centre on the morning &nbsp;of 6 May and was simply provided with a number for MTN Brooklyn. I made 12 calls to the number of which one was answered with a promise to investigate and come back to me. I am still waiting! &nbsp;</p> <p style="background-color: #ffffff; color: #555555;">On Saturday 7 May I went back to the MTN store. Phumolo was really helpful and tried to sort things out. Unfortunately nothing materialized. Phumolo at least established that an activation sms had been sent to my ****** phone!&nbsp;</p> <p style="background-color: #ffffff; color: #555555;">Sunday 8 May I had to go back again as My SIM card is still not activated. Phumolo again was very helpful and apologetic. She provided me with a new SIM card in an effort to address my problem. She even offered to phone me on my landline at the office on Monday to follow up!</p> <p style="background-color: #ffffff; color: #555555;">To me it is clear MTN is short staffed and lacks commitment from the top. Just wonder what would happen if the exiting CEO,s 22 million package, to thank him for the mess in Nigeria, could rather be used to appoint more personnell.</p>