EP
Esti P
1 reviews | Active since Oct 2013
20 Aug 2015, 13:58
MTN = NO service
Have send through my claim on 11 August. They said I can phone after 5 working days to find out what is going on. I started phoning from 17 August. Takes forever for someone to pick up, when they pick up they just transfer you which also takes forever for someone to pick up. Then I get cut off or give up. Have posted on MTN's Facbook page and messaged them. Still have not received a call or a mail. Need my phone to be fixed ASAP.
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MTN South Africa's replyOfficial
20 Aug 2015, 15:03Hello Frances2234,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply20 Aug 2015, 15:03
Official
Hello Frances2234,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***