1 reviews | Active since Aug 2012
MTN no Service
On the Weekend I purchased two new lines from MTN, which were activated but were suspended soon after because my Credit Limit was never increased to account for the new lines. Yesterday I managed to get the suspension removed from the one line and but not the other and now I am unsuccessfully trying to get the suspension removed from my last new line so I have a phone that I cannot use and everyone I speak to says it is active and the suspension has been lifted but we cannot help you any further because our systems are offline. MTN we pay good money for a service we are currently not getting please up your game. Time is a wasting on my 30 day cap of data and airtime which you are now currently wasting for me.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that we are investigating the issue and feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that we are investigating the issue and feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,
