LP
Loma P
1 reviews | Active since Apr 2015
27 Jul 2015, 09:09
MTN - No service!!!
Our firm has about 10 3G ****les with MTN. I have requested a detailed billing on one of the 3G ****les over a month ago via the MTN outlet at Bedford Centre, Bedfordview. They told me that the detailed billings are handled by head office. Head Office has to date not supp**** me with a detailed billing. The reason given by MTN Bedford Centre is that MTN head office are still on strike!! How can they still be on strike, still be able to get accounts out & run debit orders, but not supply customers with detailed billings? This is unacceptable!!
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Replies (1)
MTN South Africa's replyOfficial
06 Aug 2015, 15:34Hello Lalladp,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
As per our conversation, please put you request in writing on a company letterhead, signed by one of the directors with a copy of his/her ID. Once received we will forward to the relevant department to assist us accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
As per our conversation, please put you request in writing on a company letterhead, signed by one of the directors with a copy of his/her ID. Once received we will forward to the relevant department to assist us accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply06 Aug 2015, 15:34
Official
Hello Lalladp,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
As per our conversation, please put you request in writing on a company letterhead, signed by one of the directors with a copy of his/her ID. Once received we will forward to the relevant department to assist us accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
As per our conversation, please put you request in writing on a company letterhead, signed by one of the directors with a copy of his/her ID. Once received we will forward to the relevant department to assist us accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***