cM
chanelle M
1 reviews | Active since Jun 2015
01 Jun 2015, 19:09
mtn no service
My lines were suspended for non payment today. My account was paid on august 26 in full.I have not been behind in payment of my account. Call center not answering any of the 16 calls I made today. I was on hold for 40 minutes then the call was ended from their side. I have had enough
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MTN South Africa's replyOfficial
08 Jun 2015, 15:07Hello Chanel J,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account and do see that as of today the account is up to date. But do note that you are on a cash payment basis, this means that from 20th of each month you will have 21 days in which to make a payment to your accounts. So your next payment for the may invoices will be due on or before the 11th of June.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account and do see that as of today the account is up to date. But do note that you are on a cash payment basis, this means that from 20th of each month you will have 21 days in which to make a payment to your accounts. So your next payment for the may invoices will be due on or before the 11th of June.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply08 Jun 2015, 15:07
Official
Hello Chanel J,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account and do see that as of today the account is up to date. But do note that you are on a cash payment basis, this means that from 20th of each month you will have 21 days in which to make a payment to your accounts. So your next payment for the may invoices will be due on or before the 11th of June.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account and do see that as of today the account is up to date. But do note that you are on a cash payment basis, this means that from 20th of each month you will have 21 days in which to make a payment to your accounts. So your next payment for the may invoices will be due on or before the 11th of June.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***