MTN NO SERVICE

I paid an early termination fee to upgrade one of my contracts and can't upgrade because the MTN consultant is waiting for a reference number from the DIC department, which is not picking up just like the 808 service. I tried to call from last week and after 4 hours they drop the call, I've been on my phone for a few days now. The consultant said he emailed every known person at Head Office he can think of but most of them's inboxes are full. This is very frustrating as I have 3 contracts with MTN and have never missed a payment and all my contracts actually went up therefore I would like service. So MTN wants more money for less service now.<br> <br> I've been calling MTN's numbers all week and been in store 3 times. On Saturday my boyfriend wrote a report on Halopeter and Lawrence from MTN gave me a call and said he will sort this out that day or Monday Morning. I am still waiting. All I need is a reference number from the DIC department so that I can upgrade. <br> <br> I have no idea where to contact this said Mr. Lawrence as none of the MTN numbers is picking up and the Queries department is closed. He called me on a Private Number.