FT
Francois T
1 reviews | Active since Oct 2018
08 Apr 2020, 12:13
MTN no service
For many months now MTN sends me an e-mail with a link to access my bill. (Businesses account) I go through the motions, including receiving An OTP and then using it. As soon as l access the website with the info given by MTN l get a message “The link has expired due to Security Enhancements.” Their customer line on #135 also does not give you the option of talking with a person to try to resolve the issue. HOW AM I SUPPOSED TO RETRIEVE MY BILLS?
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Francois T's updateReviewer Update
15 Apr 2020, 10:25So, someone from MTN contacted me and we determined that the problem was not with me signing in as much as that they have not sent me anything since March 2019. No invoices or statements.
This was going to be rectified immediately with a follow up on Tuesday 14 April. Guess what?
Nothing!
No invoice. No follow up.
This was going to be rectified immediately with a follow up on Tuesday 14 April. Guess what?
Nothing!
No invoice. No follow up.
FT
Francois T's update15 Apr 2020, 10:25
Reviewer Update
So, someone from MTN contacted me and we determined that the problem was not with me signing in as much as that they have not sent me anything since March 2019. No invoices or statements.
This was going to be rectified immediately with a follow up on Tuesday 14 April. Guess what?
Nothing!
No invoice. No follow up.
This was going to be rectified immediately with a follow up on Tuesday 14 April. Guess what?
Nothing!
No invoice. No follow up.