LS
Laaiqah S

1 reviews | Active since Jun 2015

17 Jun 2015, 19:24

MTN - NO RESPONSE TO MY COMPLAINT

Hi Lungi<br> <br> REQ: *** & REQ: ***<br> <br> Its been nearly two weeks now and I have not received ANY communication/notification from the revelant Management Team with regards to my complaint (no voicemail, email or sms)<br> <br> I have previously contacted Bernadine Ball (Regional Manager) via her cell (12.05.2015) and sms (14.05.2015) and sent email to my Account Manager (Arthur Khambule) and still NO response, hence me posting on HELLO PETER.<br> <br> I hereby give MTN permission to TERMINATE my contract with IMMEDIATE EFFECT!!! <br> <br> Due to the lack of response (REQ: *** & REQ: ***) , droppd calls, poor service, bad network and LOSS OF BUSINESS, as Im in a SALES environment, I would like MTN to compensate me for the above by giving me a further discount on my settlement. <br> <br> Please contact me URGENTLY via email with my special settlement letter and confirm via cell if I received the email: <br> Email: [Email Removed] <br> Cell: ***<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Jun 2015, 12:31
Official
Hello laaiqahS,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note that your query was escalated to the network coverage desk as they deal with all network related matters.

The request has been sent to the Retentions department for the cancellation of the contract.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***