WD
Waldo D
1 reviews | Active since Mar 2015
15 Jul 2020, 20:05
Mtn no response on upgrade.
I app**** for an update on the 4th of July via online portal . On the 7th got a SMS about my credit being conditionally approved. On the 8th I phoned them about progress, apparently ID was needed. Sadly I had to phone to get this info. Now I still not have my phone nor an update. I have emailed, phoned, and a person called Meon the 14th to find out about my Mtn expierce, I told them I do not have the phone or a status. He said they will sort on that day. Sadly a day has passed and nothing. So it seems Mtn does not want to keep clients.
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Replies (2)
MTN South Africa's replyOfficial
17 Jul 2020, 08:29Good day Waldo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that your complaint has been escalated through to MTN Direct ***) for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that your complaint has been escalated through to MTN Direct ***) for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply17 Jul 2020, 08:29
Official
Good day Waldo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that your complaint has been escalated through to MTN Direct ***) for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that your complaint has been escalated through to MTN Direct ***) for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
WD
Waldo D's updateReviewer Update
17 Jul 2020, 17:20Apperenrtly it was escalated but I have yet to receive any feedback on status
WD
Waldo D's update17 Jul 2020, 17:20
Reviewer Update
Apperenrtly it was escalated but I have yet to receive any feedback on status