MTN - No response from 17 to 31 August 2021

I am just gonna copy and paste correspondence with no responses after Busisiwe's request

Good day Busisiwe

After you phone call and subsequent message below I have not heard a word from anyone TRUE AND SHOCKING FACT - I have been querying this matter since I received the initial email on THE 17th of August

From: SME Customer Care <***> Sent: 24 August, 2021 9:58 AM To: *** Cc: jeanita.sayers Subject: No Subject[#***]

Good day Team Kindly assist client have received an offer to migrate her lines to one of our packages and she's not able to access the OTP pin since it's send to her data line there for is requesting for OTP pin to be send to her primary number in order to access and be able to reply of the offer

Kind Regards, Busisiwe George Enterprise Support Services MTNSA

From: Jeanita.Sayers Sent: 19 August, 2021 10:14 AM To: *** Subject: RE: Fwd: Don't pay more than you plan with MTN Made For Business [#***] Hi Lyle So below is a screen shot that came up after I clicked on “Choose deal” (in the 1st email below So again I ask this; 1. I am the account holder, so when I click shouldn’t the sms come to me as the account holder and not to the user of the number – the user can do nothing, I am the decision maker as the contract is in my name/ 2. I am not sure how many deals there are, is it just the one below ending with 0193 or are other numbers also eligible. I sometimes think MTN’s developers doesn’t put much thought into their inventions; case in point is the app. Every time you want to go into another number you get signed out and you need to sign back in. very backward thinking if you ask me. 3. So, to date I have no idea what this is all about and the call centre said to mail the number above. A courtesy phone call will be most appreciated because all I have to ask will be in one call as opposed to back and forth emails I look forward to your urgent response preferably via telecon From: SME Customer Care <***> Sent: 19 August, 2021 9:37 AM To: jeanita.sayers Subject: Re: Fwd: Don't pay more than you plan with MTN Made For Business [#***] Good day Jeanita, Thank you for emailing Enterprise Support Services. The number 083******x is listed as the primary number on the account so you should be receiving the OTP's, please advise which number the OTP's are sending to. We look forward to being of service to you in the future. Kind Regards, Lyle van der Westhuizen Enterprise Support Services MTNSA

--Original Message-- From: jeanita.sayers Date: 08/17/2021 09:05 PM To: *** Subject: Fwd: Don't pay more than you plan with MTN Made For Business CAUTION: This email originated from outside of the MTN organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Good day Question- I am the account holder, why would MTN design the system so that the sms goes to the number not the account holder for the one time pin. It doesnt make sense. I am the one to make a call of yay or nay to any offer, so in essence the OTP should come to the main number which is 083******x Please advise Kind regards Jeanita Sayers ________________________________________ From: MTN Business <***> Sent: Tuesday, August 17, 2021 1:44:11 PM To: jeanita.sayers Subject: Don't pay more than you plan with MTN Made For Business