VJ
Velika J
1 reviews | Active since Aug 2019
09 Sept 2019, 14:10
MTN no response for a month
No response for over a month to a referenced complaint re erroneous downgrade and now have no airtime. Dialing 135 is pointless as nobody answers and constantly get cut off waiting for a 'champion'
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Replies (1)
MTN South Africa's replyOfficial
15 Sept 2019, 23:31Thank you for your post.
We sincere apologized for any inconvenienced caused.
We have sent the request to the Retentions Supervisors to intervene regarding your complaint.
We have requested for the agent to call you back regarding your package migration.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused.
We have sent the request to the Retentions Supervisors to intervene regarding your complaint.
We have requested for the agent to call you back regarding your package migration.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply15 Sept 2019, 23:31
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused.
We have sent the request to the Retentions Supervisors to intervene regarding your complaint.
We have requested for the agent to call you back regarding your package migration.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused.
We have sent the request to the Retentions Supervisors to intervene regarding your complaint.
We have requested for the agent to call you back regarding your package migration.
Kind Regards,
Alice van der Merwe
MTN
Best regards,