1 reviews | Active since Jun 2016
mtn no response
<p>I cancelled my contract within 7 days. This was in May. I am still being debited and my number is still on contract. It is really inconvenient as I cannot use my number. I posted previously on hellopeter and i have contacted the ombudsman. I have sent emails to mtn customercare but STILL NO RESPONSE from MTN cellnetwork store eastrand mall or mtn headoffice. This is ridiculous!!!!!!</p>
Good Day Joslyn Munian
Thank you for your post
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the contract was cancelled and your cell number was migrated to Prepaid on the 29-06-2016. A request for a refund for the invoice dated 13-06-2016 has been sent through to our Banking team for approval.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Good Day Joslyn Munian
Thank you for your post
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the contract was cancelled and your cell number was migrated to Prepaid on the 29-06-2016. A request for a refund for the invoice dated 13-06-2016 has been sent through to our Banking team for approval.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Good evening
On my side the number is still on contract. It has free minutes and smses that I have not used.
Regards
Miss J Munian
Good evening
On my side the number is still on contract. It has free minutes and smses that I have not used.
Regards
Miss J Munian