CR
Chandre R
1 reviews | Active since Dec 2012
04 Jan 2016, 09:04
MTN NO RESPONSE
MTN cut my line - I have tried contact them to help me fix the problem. I have emailed them and called into there customer care line - this was last year November - still nothing from them to date. <br> I can receive smses, whatsapps I can use my Internet but I can't make calls and no calls can come through to me.<br> <br> I can't call the customer care line anymore cause it won't allow me to call out. How else does one fix this. MTN is really *******!
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MTN South Africa's replyOfficial
04 Jan 2016, 14:02Hello Igla89,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your account is in arrears. Due to this, your line for incoming and outgoing calls was barred.
Kindly contact our 808 customer care helpdesk or (083 1 808 from other service providers) to make arrangements.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your account is in arrears. Due to this, your line for incoming and outgoing calls was barred.
Kindly contact our 808 customer care helpdesk or (083 1 808 from other service providers) to make arrangements.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply04 Jan 2016, 14:02
Official
Hello Igla89,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your account is in arrears. Due to this, your line for incoming and outgoing calls was barred.
Kindly contact our 808 customer care helpdesk or (083 1 808 from other service providers) to make arrangements.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your account is in arrears. Due to this, your line for incoming and outgoing calls was barred.
Kindly contact our 808 customer care helpdesk or (083 1 808 from other service providers) to make arrangements.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Best regards,