MTN - No Response!!

Item: MTN South Africa
Rating: 2
Author: Morne V

I lodged a complaint with MTN on 25 September 2014 after I upgraded my contract. Since then I visited the branch three times and submitted countless emails [Email Removed] To date my problem is still not resolved and I have had no feedback. I asked to be contacted by a manager - no Response. My REF No is #***. You will receive a reply within 3 business days they say. Yeah right! Phone 808 if you don't receive feedback. No answer. Pathetic. I am being charged incorrectly and therefore MTN owes me money! Wonder if I owed them if they would remain so quite. Whereto from here???

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

14 Apr 2015, 14:57

Hello Vorstem2,

Thank you for taking the time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.

We see from our systems that the query you logged was escalated to the relevant team on Thursday 02nd April. They will be able to investigate and give feedback with regards to the resolution.

Regards
Mary
REQ:***

Best regards,

MTN South Africa's reply14 Apr 2015, 14:57

Official

Best regards,

MTN - No Response!!

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