TM
Tokozani M
1 reviews | Active since Aug 2014
23 Nov 2015, 10:26
MTN no response
I sent a report earlier which they contacted me but never resolved my issue, after that call they have never made any more efforts. <br> After this I am reporting you to ICASA.<br> All i need are documents, how hard can that be? A piece of paper?<br> You are so useless and inefficient it's appalling.<br> Cheryl Muller from head office was very useless, said she will contact the necessary people and get back to me, never did that or reply to my emails. Rowena Heuvel is a supervisor who never returned my emails too.<br> I got a number to HVRC and spoke to Gugu and she said on the system it does show that the follow was brought in and a warranty assessment was done and phone was found to be faulty. gave me a reference number #*** on the 31May2013. She said they don't give out replacement documents. <br> <br> They assessed the phone and exchanged it that same time but they cannot give me exchange documents because they don't have such documents? <br> My claim with 24hr mobility their chosen insurance provider is expiring in 2 days because they have been giving me the run around for close to a month for a stupid piece of paper!!!<br> <br> I have the correspondence so I am opening a case with ICASA
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MTN South Africa's replyOfficial
24 Nov 2015, 12:07Hello sassytkay,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that we do not have exchange documents because the phone is not exchanged but you are given a new phone which you sign new documents from the store when you pick it up as a new purchase hence we do not have exchange documents.So if you were given a new phone you should have been given a new purchase documents which you sign not exchange documents.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that we do not have exchange documents because the phone is not exchanged but you are given a new phone which you sign new documents from the store when you pick it up as a new purchase hence we do not have exchange documents.So if you were given a new phone you should have been given a new purchase documents which you sign not exchange documents.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply24 Nov 2015, 12:07
Official
Hello sassytkay,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that we do not have exchange documents because the phone is not exchanged but you are given a new phone which you sign new documents from the store when you pick it up as a new purchase hence we do not have exchange documents.So if you were given a new phone you should have been given a new purchase documents which you sign not exchange documents.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that we do not have exchange documents because the phone is not exchanged but you are given a new phone which you sign new documents from the store when you pick it up as a new purchase hence we do not have exchange documents.So if you were given a new phone you should have been given a new purchase documents which you sign not exchange documents.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Best regards,