DG
Dennis G
1 reviews | Active since Apr 2015
26 Apr 2015, 09:06
MTN No reply
I have reported not receiving SMS voice mail alters before the 4th of April. I have sent to this concern/complaint several times to several departments only to receive automated responses that they have been received. <br> As still yet to have the issue amended or to receive a reply on the status of the issue to date. <br> Today being the 26th of April.. 22 days later.
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MTN South Africa's replyOfficial
07 May 2015, 11:28Hello Espada,
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are sorry to have disappointed you with our service and we can assure you that it is not our intention to dissatisfy our customers.
Please note the issue has been resolved as per our network support team. Going forward you should receive SMS notifications of your voice mails.
Our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are sorry to have disappointed you with our service and we can assure you that it is not our intention to dissatisfy our customers.
Please note the issue has been resolved as per our network support team. Going forward you should receive SMS notifications of your voice mails.
Our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,
MTN South Africa's reply07 May 2015, 11:28
Official
Hello Espada,
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are sorry to have disappointed you with our service and we can assure you that it is not our intention to dissatisfy our customers.
Please note the issue has been resolved as per our network support team. Going forward you should receive SMS notifications of your voice mails.
Our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are sorry to have disappointed you with our service and we can assure you that it is not our intention to dissatisfy our customers.
Please note the issue has been resolved as per our network support team. Going forward you should receive SMS notifications of your voice mails.
Our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,