MTN - NO REFUND ON FRADULENT DEBIT ORDER

A client of mine attempted to take out a business contract and due to no stock the contract was never taken out. The store in question - Highveld Mall - according to Mr Wanda Mhlangu did send the cancellation of the contract through to their Head Office. An amount in excess of R3500 was taken of the client's business bank account at the end of OCTOBER 2022. We have contacted the store on numerous occasions without the refund being paid out.

The store keeps on promising to come back to us without that happening!! We are always the ones phoning them!!! The refund is not being paid out even though we have received the following reference number - REQ*** and *** from the store.

We have done a complaint through your electronic complaint line which haven't even been read!!!!! The initial complaint was emailed on the 1st February 2023 and their response was received asking for a contract number and contact number!!!! We don't have that as the contract was cancelled and if they read the email, they wouldv'e known that.

A refund taken *******ly taking 4 months to be refunded is absolute ridiculous!!!