CK
Clive K
1 reviews | Active since Mar 2013
14 Apr 2015, 14:38
MTN - No Reception - REQ:*** [#***]
Good Afternoon,<br> <br> For nearly 6 months now, I have been asking MTN to investigate an issue I have with no reception. Every time they respond here on Hellopeter apologising and asking me to send details of the problem. Every single time I have had no response after mailing [Email Removed] except for my latest query where I was told the following:<br> <br> \Good Day
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Replies (1)
MTN South Africa's replyOfficial
01 May 2015, 08:37Hello clive.kingsley,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the network issues that you are experiencing.
We apologise for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Kindly respond to the email that I have sent you by providing us with the reference numbers received. Once I have received this, I will forward this matter to the relevant management team for urgent attention. They will will investigate and revert to you with feedback and a way forward.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the network issues that you are experiencing.
We apologise for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Kindly respond to the email that I have sent you by providing us with the reference numbers received. Once I have received this, I will forward this matter to the relevant management team for urgent attention. They will will investigate and revert to you with feedback and a way forward.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Veronica
REQ:***
MTN South Africa's reply01 May 2015, 08:37
Official
Hello clive.kingsley,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the network issues that you are experiencing.
We apologise for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Kindly respond to the email that I have sent you by providing us with the reference numbers received. Once I have received this, I will forward this matter to the relevant management team for urgent attention. They will will investigate and revert to you with feedback and a way forward.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the network issues that you are experiencing.
We apologise for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Kindly respond to the email that I have sent you by providing us with the reference numbers received. Once I have received this, I will forward this matter to the relevant management team for urgent attention. They will will investigate and revert to you with feedback and a way forward.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Veronica
REQ:***