1 reviews | Active since Oct 2013
MTN - No promotional data
I opened an MTN Choice 500MB contract on 05 October 2018. According to the Yellotrader the contract will qualify for a promotional 20gb data and 14gb Entertainment pass (which will be available from 15 October 2018).
To date I have not received any of the data (20gb or Entertainment pass) even though I received an sms on 11 October 2018 to indicate that 20gb has been provisioned to my sim.
I have called the Call Centre whom could not see the contract details and my local MTN store logged a call 2 weeks ago with ref. no. ********** 3.
Some assistance would be greatly appreciated.
Good day Sergei
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Good day Sergei
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team