MTN NO, NO, NO! How very, very disappointing and time wasting your client services and your consultants at your outlets are.

What a pathetic experience MTN. A sim swop application was done on 08 March 2021. Still waiting. Sent from pillar to post by your employees and then the system is offline and then someone is going to call to resolve the matter. The list is endless of the amount of reasons for it not being issued to date. I am tired of waiting MTN. You are definitely not providing the service you promise to customers. Very disgusted by the run around you are giving me and my mother, who is by the way a pensioner. Endless phone calls from our side and airtime that we need to purchase to follow up on this matter. I really don't know how long we still need to wait for the sim swop to happen. Please help, someone, anyone??????? It is very unfortunate that we have a contract with you and my mom needs this number desperately because of the messages that is routed to her number, otherwise I would have left this service provider within a flash. Very bad service delivery MTN, very bad. It is a month already and still no luck. :-( Someone or some people are definitely not doing their job. You are really a waste of time, MTN.