DG
David G

1 reviews | Active since Mar 2016

25 Aug 2016, 08:02

MTN no network - no good

<p>What is happening with MTN? There is no statement on the media that I can find. I (and many others) have been off line for days now and cannot get their network. I have had to phone their 083173 call center off a landline as I cannot receive or send calls. Their call center operators are obviously nervous and unsure of what to tell the customer. They admit they have a problem, but are not forthcoming with information. I spoke to a call center manager who promised to escalate my number to their processing team who are working on the problem. A few hours later I suddenly got some messages come in and I saw that I had signal, I then started to send an urgent sms and as soon as I hit the send button, the signal shut down and I have not had signal since. MTN has a massive service problem and they either have absolutly no idea how to fix it, or they are lying to the customers....Who will take resposibility if an imprtant businees transaction is lost?</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Aug 2016, 13:00
Official

Good day David,

Thank you for taking time to raise your concerns with MTN. Please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that there was an intermittent connection issue on our network , it has been resolved and all services are fully functional.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,

Ayanda

REQ: **********

Best regards,