MTN no longer go getters

I currently have two contracts with MTN. I have a cell c number which i want to port to MTN. I walked into MTN and asked to port the Cell C number. I produced my ID but i did not have a physical address paper with me. I was told i need one. I then asked if they could check my addrres on the system. I was told they cant. I then asked if they could simply just print my MTN statement which is on the system. I was told no. Such a simple thing as printing a statement couldnt be done by MTN. Im not asking for soemthing impossible. All i wanted to do was port from Cell C to MTN. It seems like MTN will not go one atep extra to gain more customers. I ask myself how MTN has becpme worse over the years and now I see why. That desire to gain amd retain customers is gone. Im porting to Vodacom.