MTN - no joy after paying FULL arrears!

So my issues continue with MTN.. Having endured a very trying time like many, many people for the last 5 months, I was unfortunately not able to keep up with monthly payments. Last week I get an urgent message that if payment is not received within 24 hours, all my services will be suspended and I will be blacklisted.

I quickly make an urgent plan to get some funds and head off to my usual MTN-owned store. I get told that if I can just pay the 90-day plus arrears (R10,600) then all should be fine and I can catch-up the rest in the next few months by paying 1.5 times my usual payment.

The following day I get told that is not sufficient and I have to pay ALL the arrears - making further arrangements for more funds, I pay the remaining arrears of R7,053.00 with the assurance that everything will then be fine and my suspended numbers will be reactivated.

A week later, the status on my account is still ‘closed’ and my numbers have not been reactivated - keep in mind that I have now paid R18,000!

I keep asking what is happening - only to be told it is ‘with Legal’ - not sure if I am now going to be handed over for zero arrears....??? And if I am now expected to pay R3,500 a month for NO SERVICES..?

I’ve never dealt with any service provider that doesn’t reinstate your services after being paid in full.

Even an email to their Complaints Management Team gets no response.

Reminder again that I have been with MTN for 15 years and I have NEVER missed a SINGLE payment via debit order in that time - not once - until Covid disrupted my income. Luckily that has now improved.

So, I now have no idea what more these people want from me - maybe the shirt off my back - I’ve paid- my account is up to date - what more must I do..???

VERY annoyed!

..