CJ
Chris J
1 reviews | Active since Mar 2015
24 Jul 2015, 16:33
MTN - No interest in helping their clients
Below is the mail I originally sent the 8th of July, I got a \READ"confirmation the next day. <br> 10 July I mailed again insisting on feedback. They asked me for personal details to confirm my identity which I sent to them.<br> 20 July no response and I mailed asking for response<br> Today 24 July no response so I mailed them yet again"
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Replies (1)
MTN South Africa's replyOfficial
05 Aug 2015, 13:00Hello chrisj2,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the international dialing has been deactivated. There is no charge debited to your account for this service.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the international dialing has been deactivated. There is no charge debited to your account for this service.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply05 Aug 2015, 13:00
Official
Hello chrisj2,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the international dialing has been deactivated. There is no charge debited to your account for this service.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the international dialing has been deactivated. There is no charge debited to your account for this service.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***