MTN NO FREAKING SYSTEM WORKING NOR SERVICE

We have been struggling for 10DAYS !!!! To get a sim swap done. We were "NOT ASSISTED" at MTN Mooirivier mall, we were there several times.

We have an old sim, that needs to be replaced by a new nano sim card

1) Saturday 31 May - Got a sim card and did a sim swap

2) Monday 02 June - Sim swap error

3) wednesday 04 June - Magically cancelled itself???????????????

4) Thursday 06 June - Spoke to the Branch manager, Would have phoned us Friday, heard nothing......

5) Friday 07 June, Sim swap magically cancelled. Spoke to assistance Branch manager, branch manger was out...... They never called us btw. Did a new sim swap (Saturday just before 6pm, magically cancelled again??????????

6) Sunday, Got a new sim card, new rica, new sim swap, same number. The Assistant branch manager blocked the prior sim, the old sim. NOW WE CANNOT ACCESS THE BANK, BECAUSE OUR NUMBER IS NOWHERE AVAILABLE????????????????

7) Yesterday, we went in again...... Was not assisted, they kept saying, no the system,.

SO CAN ANYONE PLEASE SORT OUT YOUR FREAKING SYSTEM!!!!!!!