SG
Sharin G
1 reviews | Active since Nov 2012
15 Sept 2015, 11:47
MTN NO FEEDBAK
I lodge a query on the 26the of August after numerous calls on 808 and all 10 gave me different asnwers. Eventually I visist the service centre in Menlyn the lode the complaint re no ***.<br> <br> I did receive feedback from MTN but wow:Mtn responded<br> <br> Hello SGrove<br> Thank you for writing a report on Hellopeter.com about Mtn.<br> Your report has been responded to by Mtn.<br> Please click on the following link to read the response.<br> http://hellopeter.com/mtn/complaints/more-than-10-years-for-mtn-to-wake-up-***<br> You will be sent a Customer Feedback email 54-hours (excl. weekends) after your report appeared on the site, asking you to evaluate how well Mtn responded.<br> Regards<br> Hellopeter.com<br> <br> Still waiting, Thank you for the response BUT PLEASE ATTEND TO MY QUERYYY. For easy reference I will list the queries AGAIN:<br> 1) Please take me off as a corporate client I am A individual, and due to this I can not aces mtn on line<br> 2) My son Upgrade in October Last year and the contract was not a top up as it use to be and therefor I had to pay over R5000 end July<br> 3) a copy of my sons contract and previous one that you can see your own mistake <br>
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MTN South Africa's replyOfficial
15 Sept 2015, 15:51Hello SGrove,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the 'customer type' has been updated accordingly. With regards to the July invoice, kindly fax through the copy of the contract to ***, for investigation.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the 'customer type' has been updated accordingly. With regards to the July invoice, kindly fax through the copy of the contract to ***, for investigation.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply15 Sept 2015, 15:51
Official
Hello SGrove,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the 'customer type' has been updated accordingly. With regards to the July invoice, kindly fax through the copy of the contract to ***, for investigation.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the 'customer type' has been updated accordingly. With regards to the July invoice, kindly fax through the copy of the contract to ***, for investigation.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,